Shipping & Returns

    Shipping & Returns 

JOAN LOIS ships worldwide.

Delivery timelines vary depending on destination and product availability.

Estimated timelines are provided on each product page.

For pre-order items, production timelines apply before shipment.

Once dispatched, delivery times are subject to courier and customs processing.

Customers are responsible for any applicable import duties or taxes.

Returns & Exchanges

Due to the nature of our releases, all sales are final.

Exchanges are only considered in the case of verified manufacturing defects.

Requests must be submitted within SEVEN days of delivery.

Items must be unused and returned in original packaging.

JOAN LOIS reserves the right to determine eligibility.